Once an organization is “off the ground,” it is important to maintain operations by:

1. Understanding the personalities of staff.
2. Understanding the needs of staff.
3. Understanding the abilities of staff.
4. Focusing on the process involved in operations.
5. Developing the desired culture.
6. Reinforcing positive communication.
7. Developing positive relationships.
8. Addressing staff demands.

Maintaining operations builds on the work from the Plan and Launch phase and incorporates the next two more steps of e3Business’ Six Steps: Know the Business and Foster Collaboration. This work can be compared to maintaining a healthy immune system. While excellent operations are no guarantee against failure, subpar operations weaken the organization’s ability to succeed. The business will want to be in tip-top health for the final phase: Develop and Expand.